Distribution Services

Services

Customer Care

At Hachette Book Group, customer service is more than a department.  It's an attitude. Each order, call, account, and client is addressed courteously and professionally.  In addition to being assigned a dedicated liaison – an experienced professional focused on our clients' day-to-day operations – our clients also have complete access to our entire operations and fulfillment team.  From upper management to warehouse operations to customer service, clients can reach whomever they need, whenever they need them, to address any situation that may arise.

  • Order Fulfillment
  • Customer Service
  • Customer Management
  • Special Packaging / Handling
  • Bindery Shipment Services

Customer Financial Services

Our experienced Customer Financial Services department works collaboratively with each of our clients, building solid relationships and maintaining fiscal responsibility for Accounts Receivable.  Billing and collections are our responsibility, relieving our clients of all reconciliation matters.

  • Billing
  • Accounts Receivable
  • Credit Management
  • Collections

Distribution

Located in Lebanon, Indiana, the Hachette Book Group Distribution Center has been designed with the express purpose of maximizing our clients' business via the latest distribution technologies and operating procedures.  We are continually refining our distribution functions to emphasize accuracy, quality and efficiency. Combined with an unparalleled returns processing system and cost-saving inventory services, our clients are well-equipped to send their titles across the globe.

  • Warehousing
  • Shipping
  • Receiving
  • Returns Processing
  • Promotional and Publicity Mailings

Inventory Management

Our precise and up-to-date inventory information is achieved by an accuracy rate of 99.87% in our Distribution Center, and our continuous cycle count process insures every location is counted at least twice a year.  Hachette Book Group assists our clients in transferring much-needed inventory back into usable stock as quickly as possible by offering single title sorting and fast, on-premises refurbishment.  We can also sell-off excess inventory through our overstock and remainder programs, sell assorted (hurt) pallets, and even destroy stock on-site (guaranteeing proper disposal).

  • Inventory Control / Management
  • New Book Releases
  • Overstock & Remainder Services
  • Destruct Services

IT and Reporting

Hachette Book Group offers a wide array of information solutions for our distribution client business.  A state of the art Business Intelligence system provides a powerful tool for analyzing and integrating POS data, shipment information, and inventory numbers.  For customer interfacing, we subscribe to every major electronic ordering system package (EDI, Pubnet, Pubeasy, Direct Dial, etc.), with customized solutions for each customer's specifications.  For bibliographic information, we provide electronic ONIX product catalogs to all major trading partners.

  • POS Reporting
  • Sales (Shipment) Reporting
  • Inventory Reporting
  • EDI
  • ONIX Product Catalog

A note about security

The security of our clients' information is our top priority.  Our systems employ a two-tiered "lockdown" of each publisher's data: no client is able to access another client's information, and levels of access are implemented within each publisher's system, allowing the clients themselves to decide which individuals have access to key data.

Welcome to the Hachette Book Group Family

At Hachette Book Group, our business is helping our publishers grow their business.  Our infrastructure of market-honed systems, processes and technologies ensures a seamless transition from a client’s current operations into ours, and having eighty years of combined experience in working with publishers gives each client a competitive advantage.  Once on board, our clients become part of a family of talented, passionate professionals who approach each publisher’s business as their own.  At all times, we strive to a direct extension of our partners’ publishing programs, and each of our service offerings underscores this goal.

If you would like to get more information about our services or become a client of Hachette Book Group USA, please send an email to moreaboutdistribution@hbgusa.com.